Frequently Asked Questions
Everything you need to know about shopping for the latest tech at KIMSTORE.
Are all products sold on KIMSTORE original and authentic?
Yes, we guarantee that all electronics, gadgets, and accessories sold on our platform are 100% authentic and sourced from authorized distributors.
What payment methods do you accept?
We support a wide range of payment options including Cash on Delivery (COD), GCash, Maya, Dragonpay, and major credit/debit cards via our secure payment gateways.
How long does shipping usually take?
For Metro Manila orders, delivery typically takes 1-3 business days. For provincial areas, please allow 5-10 business days depending on your location and courier availability.
What is your return and exchange policy?
We offer a 7-day replacement policy for factory defects. Items must be returned in their original packaging with all included accessories and the official receipt.
Do my purchases come with a warranty?
Most items come with a standard manufacturer's warranty. The duration varies by brand and product type, typically ranging from 3 months to 1 year.
Can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email and SMS notification containing your tracking number and a link to the courier's tracking portal.